Saif Athletics — Shipping Policy

At Saif Athletics, we aim to deliver your order safely and keep you informed throughout the shipping process. Please read the following information before placing your order.

1. Order Processing Time

Orders are typically processed within 3–5 business days after the order is placed and payment has been confirmed.

Business days exclude weekends and public holidays. During busy periods, promotional events, or circumstances outside our control, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to contact you.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Destinations

We ship clothing and sportswear from China to customers in the United Kingdom, Australia, USA, and eligible European destinations.

Available destinations and shipping options are displayed at checkout. If your country is not available at checkout, please contact us before placing your order.

3. Delivery Times

Delivery times vary depending on the destination country, shipping service, customs processing, and local delivery arrangements.

For UK: Shipping times are between 6-8 days after your item is dispatched.

For Europe: 8-10 Days

For USA: 8-10 Days

For: Australia 8-12 Days

Your order requires a processing period of 3–5 business days before dispatch. Once dispatched, you will receive a shipping confirmation with tracking information.

Any delivery estimates displayed at checkout or communicated to you should be treated as the applicable estimate for your order. We will make reasonable efforts to deliver within the stated period and will inform you of significant delays where practicable.

If no specific delivery period has been agreed, your statutory rights regarding delivery times remain unaffected.

4. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send you a shipping confirmation containing your tracking number, where available.

Tracking updates may take some time to appear after dispatch. You can use the tracking information provided to follow your parcel's progress.

If your tracking information has not updated for an extended period, please contact our customer support team so we can help investigate.

5. Customs Duties and Import Charges

Saif Athletics covers applicable import customs duties for orders shipped to eligible destinations under our shipping arrangements.

Customers should not be asked to pay an additional import customs duty that our shipping arrangement is intended to cover. If you are asked to pay an unexpected customs charge, please contact us before making payment so that we can investigate.

This commitment is subject to the actual shipping and customs arrangements applicable to your order. Any applicable VAT, sales tax, or other charge will be handled in accordance with the applicable law and the terms disclosed at checkout. We will not use this policy to exclude any legal responsibility that applies to us.

6. Shipping Delays

Although we work to dispatch and deliver orders as promptly as possible, delays can occasionally occur due to customs inspections, courier disruptions, severe weather, public holidays, or other circumstances beyond our reasonable control.

If your order is delayed, please contact us with your order number. We will work with the relevant shipping provider to investigate and provide an update.

Nothing in this section limits your statutory rights if an order is not delivered within the period required by applicable law or the delivery period agreed with you.

7. Incorrect Addresses and Failed Deliveries

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a parcel is returned, refused, or cannot be delivered, please contact us so we can review the circumstances and agree on the appropriate next steps. Any applicable deductions or additional charges will be handled in accordance with our Returns and Refund Policy and applicable consumer law.

8. Lost, Missing, or Damaged Parcels

If your parcel appears to be lost, has not arrived within the applicable delivery period, or arrives damaged, contact us with your order number and any relevant photographs or tracking information.

We will investigate with the shipping provider and work towards an appropriate resolution.

Your statutory consumer rights remain unaffected. We will not treat a parcel as your responsibility merely because it has been handed to a courier.

9. Contact Us

For questions about shipping, tracking, delivery delays, or customs charges, please contact Saif Athletics using the contact details published on our website.

When contacting us, include your order number so we can assist you more efficiently.

This Shipping Policy should be read alongside our Returns and Refund Policy, Privacy Policy, and Terms of Service. Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer protection law.