Refund policy

Saif Athletics — Returns, Exchanges and Refund Policy

1. Change of Mind and Unwanted Items

Please choose carefully before placing your order.

Outside any cancellation or return rights required by applicable law, Saif Athletics does not offer voluntary returns or exchanges simply because a customer no longer wants an item or does not like it after receiving it.

However, customers retain any statutory right to cancel an online purchase within the applicable cancellation period. Where such a right applies, we will honour it, including the required refund and return arrangements.

For eligible statutory change-of-mind returns, customers are responsible for return postage where this has been disclosed before purchase and the law permits us to charge it.

2. Items That Do Not Fit

We understand that sizing can sometimes be difficult when shopping online.

If an item is too large or too small, customers may request an exchange for a different size, subject to stock availability.

To request an exchange, contact us with your order number, the item purchased and the size you would prefer.

Items submitted for a voluntary exchange should be unworn, unwashed and in their original condition, with tags and packaging where reasonably possible. Customers are responsible for return postage for voluntary sizing exchanges, unless we agree otherwise or applicable law requires us to cover the cost.

Our exchange process does not remove any statutory cancellation or refund rights that apply to your purchase.

3. Incorrect Sizes or Items Sent by Saif Athletics

If we send you a size, colour or product different from the one you ordered, please contact us as soon as possible.

Provide your order number and, where appropriate, photographs showing the item and its size label.

We will arrange an appropriate resolution. Where a replacement or exchange is appropriate, we will cover the return and replacement shipping costs for an error that is our responsibility.

If the incorrect item means the goods do not conform to your order, your statutory rights apply. Depending on the circumstances and applicable law, these rights may include replacement, repair where appropriate, a price reduction or a refund.

4. Damaged or Faulty Items

If an item arrives damaged or is faulty, contact us as soon as possible with your order number and photographs showing the problem, where appropriate.

We will investigate and explain the next steps.

Where a replacement or exchange is the appropriate remedy, we will arrange this in accordance with applicable law and cover return postage where required.

An exchange is not the only remedy in every situation. If applicable consumer law entitles you to a refund, price reduction or another remedy, we will honour that entitlement.

Please contact us before returning an item so that we can provide the correct instructions. This does not restrict any statutory rights you may have.

5. Return and Exchange Conditions

For voluntary exchanges, items should be unworn, unwashed, unaltered and in their original condition, with tags and packaging where reasonably possible.

Customers may reasonably try on clothing to assess its fit. Any assessment of excessive handling or diminished value will be made only where permitted by applicable law.

These conditions do not remove legal rights relating to cancellation, faulty goods, damage, incorrect items or goods that do not match their description.

6. UK Return Address

Saif Athletics uses a UK return address for eligible returns and exchanges.

Please contact our customer support team before sending any parcel back. We will confirm the appropriate return address and instructions.

Do not return an item to an unconfirmed address or directly to a supplier unless we have instructed you to do so.

For international orders, please confirm the return procedure with us before arranging postage.

7. Refunds and Refund Processing

Refunds are available where required by applicable consumer law or where Saif Athletics has otherwise agreed to provide one.

Approved refunds will generally be made to the original payment method.

Processing times may vary depending on your payment provider. We will comply with any statutory refund deadlines that apply to your order.

Where a statutory cancellation right applies, the refund will include the applicable standard delivery charges as required by law. Return postage may be deducted from the customer's responsibility only where the applicable law permits the customer to bear that cost.

8. How to Request an Exchange, Return or Refund

Contact Saif Athletics using the customer support email address (sales@saifathletics.com) published on our website.

Please include:

Your name and order number.
The item concerned.
The size or replacement requested, if applicable.
A description of the issue.
Photographs where an item is damaged, faulty or incorrect.

We will review your request and provide the appropriate instructions.

9. Consumer Rights

This policy operates alongside applicable consumer protection legislation in the countries where we sell.

Customers in the United Kingdom and European Union may have statutory online cancellation rights and separate legal remedies for faulty, damaged, incorrectly supplied or misdescribed goods. Other countries may provide additional protections.

Nothing in this policy excludes, restricts or replaces any legal right or remedy that cannot lawfully be excluded or restricted.

Where this policy conflicts with a mandatory consumer protection requirement, the applicable legal requirement will prevail.